Returns & Exchanges

What is your return and exchange policy?

We're happy to offer exchanges, refunds or store credit within 30 days of your order date!. For hair toppers, we offer a one-time return within 7 days of your order date.To be eligible, your item needs to be unused, in its original condition and with

How do I return or exchange my order?

Returning or exchanging your order is easy! Before you start, have a quick read of our Returns & Exchanges page to make sure your order is eligible. Here’s how it works:. Need a hand? Email us at [email protected] and we’ll be happy to help

I ordered the wrong shade! What can I do?

No worries, it happens! We’ve made exchanges super simple. Just send your extensions back to us within 30 days of your order date, unused and with all packaging intact, and let us know which shade you’d like instead. You can reach us by email at supp

What should I do if I've received the wrong order?

In the rare case that this happens, we’re so sorry! Please email us at [email protected] with your order number, along with a photo of the item you received and the back of its packaging. Our team will sort it out for you right away and get

I’ve lodged my return. What happens next?

Thanks for lodging your return! Here’s what happens next:. Then, depending on what you’ve chosen:

My extensions are faulty. What do I do?

We're so sorry to hear that! Quality issues are very rare for us, but we take them seriously and want to make things right.Please fill out our Quality Control Form with as much detail as you can, including photos if possible. Once we receive it, our

Why can't I return or exchange an opened set?

All of our extensions are 100% human hair, so for hygiene reasons, we can only accept returns and exchanges on sets that are unopened and unused. This means every customer receives hair that’s brand new and has never been worn or handled. To help you