Shop Now!

Trade Account Sign Up

Shade Match Me

Superior Hair Extensions Australia

Here's a quick overview of our dispatch and delivery timeframes to help you know what to expect.

Dispatch times:
Orders placed before 12pm (midday) AEST on a business day are generally packed and dispatched the same day, provided payment has been successfully completed.

Orders placed after 12pm, or over weekends and public holidays, will be dispatched on the next business day.

Delivery timeframes:
All orders are dispatched from our Sydney, NSW warehouse via Australia Post with tracking.

- Standard Shipping: 3–7 business days
- Express Shipping: 1–4 business days
- Rural and Remote Areas: Please allow an additional 1–2 business days.

Please keep in mind that these are estimated delivery timeframes and may vary depending on your location and Australia Post's network. While we always do our best to get your order to you as quickly as possible, delays can sometimes occur once your parcel is with the carrier.

Pre-order items:
If your order includes a pre-order item, please allow approximately 2 weeks for production. This timeframe does not include the additional time needed to ship the items to our warehouse and complete restocking.

Once the stock arrives, we'll get your order packed and dispatched, and the usual delivery timeframes will then apply.

Tracking your order:
As soon as your order has been dispatched, you'll receive an email with your tracking link. If you can't see it in your inbox, we recommend checking your spam or promotions folder just in case.

Is your parcel taking a little longer than expected?
If your parcel hasn't arrived within the estimated delivery timeframe, please get in touch with your order number and we'll be happy to look into it for you.

If you believe your parcel may be lost or missing, please let us know as soon as possible so we can assist with tracing it. It's always best to report this within a few days of dispatch.

Get more information

Products & Hair Care

Orders & Payments

Shipping & Delivery

Returns & Exchanges

Trade & Wholesale

Online Training Academy

Get support