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Superior Hair Extensions Australia

We're so sorry to hear that! Quality issues are very rare for us, but we take them seriously and want to make things right.Please fill out our Quality Control Form with as much detail as you can, including photos if possible. Once we receive it, our

My extensions are faulty. What do I do?

Returns & Exchanges

What colour hair extensions should I use?

I'm stuck between two or three shades. What should I do?

How much hair do I need?

What’s the difference between Classic Clip In Extensions and Seamless Clip In Extensions?

Clip In Extensions or Halo Hair Extensions?

What's the difference between Traditional, Genius, Butterfly and Invisi Butterfly Wefts?

Can I use different tape-in methods together?

Can I wear extensions if I have short hair?

Will hair extensions damage my natural hair?

Where can I get my extensions installed?

Choosing Your Extensions

How should I wash my extensions?

How do I brush my extensions?

How often can I style my hair extensions with hot tools?

Can I dye my extensions?

Can I sleep in my hair extensions?

Can I swim with hair extensions?

Why have my extensions turned pink or orange?

Can I wear extensions to the gym?

How should I store my clip-in or halo extensions?

Why are my extensions tangling or shedding?

What products do you recommend for my extensions?

Hair Care & Styling

What’s the difference between hair extensions, toppers, scalp fill-ins and wigs?

Which hair loss solution is right for me?

How do I care for my topper, scalp fill-ins or wig?

How do I choose the right shade for my topper or scalp fill-ins?

How do I choose the right length for my topper?

How do I apply my Invisible Wire Topper?

How do I apply my Scalp Hair Fill-Ins?

Will a topper damage my natural hair?

Can I cut, colour or style my topper?

What is a mono top wig?

Do you have hair loss options for men?

Can I wear a topper with hair extensions?

Can I return my topper, scalp fill-ins or wig?

Hair Loss Solutions

Products & Hair Care

Can I cancel or change my order?

Can I change my shipping address?

How do I find my order number?

I forgot to use my discount code or sign in to my trade account. Can you apply the discount afterwards?

Why was I charged twice for my order?

If something is out of stock, will you be getting more?

How can I contact Superior Hair?

Orders & Payments

How much does shipping cost and how fast will I get my order?

Do you ship internationally?

How do I track my order?

My parcel arrived damaged. What should I do?

My order hasn't arrived yet. What should I do?

Shipping & Delivery

What is your return and exchange policy?

How do I return or exchange my order?

I ordered the wrong shade! What can I do?

What should I do if I've received the wrong order?

I’ve lodged my return. What happens next?

Why can't I return or exchange an opened set?

Am I eligible for a Trade Account?

How do I apply for a Trade Account?

What are the benefits of a Trade Account?

I'm not sure if I've applied, or I've forgotten my login. What should I do?

How long does it take for my Trade Account to be approved?

Is there a minimum order for trade customers?

How do I get my salon listed in your salon directory?

Trade Account

Do you offer custom packaging?

Is custom packaging free?

What types of custom packaging are available?

Is there a minimum order requirement for custom packaging?

How do I get started with custom packaging?

Does custom packaging affect production or shipping time?

Can I use custom packaging on repeat orders?

Custom Packaging

Trade & Wholesale

What kind of training do you offer?

What exactly am I going to learn in each method?

What is included with the online training course?

Do I need to purchase each method individually online?

Do I need hairdressing experience to do training with Superior Hair?

Do I receive a certificate at the end of my training?

Can I reach out to someone if I have questions?

Online Training Academy

My extensions are faulty. What do I do?Updated 25 days ago