Why can't I return or exchange an opened set?Updated 24 days ago

All of our extensions are 100% human hair, so for hygiene reasons, we can only accept returns and exchanges on sets that are unopened and unused. This means every customer receives hair that’s brand new and has never been worn or handled.

To help you check your shade before opening:

• Clip-ins, halos and ponytails come with a tester piece in the top or bottom compartment of the box, so you can compare the colour against your own hair without opening the full set.
• Semi-permanent extensions come in sleeve packaging, so you can see the hair clearly before opening it.

If your set came with a tester piece, please don’t cut, dye, style, wash or tone it, and remember to send it back with your set if you’re returning it. Please note that incomplete returns can’t be processed. 💗