I ordered the wrong shade! What can I do?Updated 25 days ago

No worries, it happens! We’ve made exchanges super simple. Just send your extensions back to us within 30 days of your order date, unused and with all packaging intact, and let us know which shade you’d like instead. You can reach us by email at [email protected] or by phone. We’ll organise your new order straight away! Please note that return shipping costs are covered by the customer.

To make sure you get the perfect match this time, try our free colour matching service. Just send us a photo of your hair in natural light and our team will help you choose the right shade. 💗