I’ve lodged my return. What happens next?Updated 25 days ago

Thanks for lodging your return! Here’s what happens next:

1. We’ll review your request. Once you’ve lodged your return in our returns portal, our team will review and accept it. Feel free to let us know at [email protected] too!
2. Check your email. You’ll receive a confirmation email with our return address. Please make sure you use that address when sending your parcel.
3. Send your parcel. Unfortunately, we’re unable to provide prepaid return labels, so please send your return using a tracked courier. Keep your receipt and tracking link so you can follow your parcel’s journey.
4. We’ll check your return. Once it arrives, our team will make sure the hair is unused and in its original condition.

Then, depending on what you’ve chosen:

• Exchanges: we’ll process and ship your new order within 1 to 2 business days. You’ll receive an order confirmation by email, plus another email once it’s on its way.
• Refunds: we’ll process your refund within a couple of business days. Please allow 3 to 5 business days for it to show in your account, depending on your bank.
• Store credit: we’ll email your store credit to you as soon as we can. 💗