Orders & Payments
Can I cancel or change my order?
We know you’re excited to get your order, and so are we! Because we pack and ship orders so quickly, we’re unfortunately unable to make any changes or cancellations once an order has been placed. But don’t worry! Once your package arrives, you’re mor
Can I change my shipping address?
Because we pack and ship orders so quickly, we can’t guarantee an address change once your order has been placed, so please double-check your details at checkout. Spotted a mistake? Email us at [email protected] as soon as possible with you
How do I find my order number?
Once you’ve placed your order, you’ll receive a confirmation email with your order number. It usually starts with a # and appears near the top of the email. Can’t find it? Check your spam or junk folder just in case. If you placed your order while lo
I forgot to use my discount code or sign in to my trade account. Can you apply the discount afterwards?
Oops, it happens to the best of us! Unfortunately, we’re unable to apply promo codes or discounts to orders once they’ve been placed. If you’re a verified trade account customer and forgot to log in before ordering, we can issue store credit for elig
Why was I charged twice for my order?
Don’t worry, this can sometimes happen! A payment may show up twice because of a pending transaction or bank authorisation, which usually drops off on its own within a few business days. If you think you’ve been charged twice, please email us at supp
If something is out of stock, will you be getting more?
Yes! We restock our products regularly so your favourites are always available. If an item is currently out of stock, the variant will show as "Pre-Order". Please allow around 2 weeks for production (shipping time to restock not included). As soon as
How can I contact Superior Hair?
We’d love to hear from you! Here’s how you can reach us:. Our team is available Monday to Friday, 9am to 5pm Sydney time. We’re closed on weekends and public holidays, but we’ll get back to you as soon as we’re back! 💗