My order hasn't arrived yet. What should I do?Updated 24 days ago

We’re sorry your order hasn’t arrived yet! Here are a few things to check first:

• Check your tracking link for the latest update from Australia Post.
• Have a look around your property and check with neighbours or your local post office, in case it’s been left in a safe place or carded for collection.
• Make sure the shipping address on your order confirmation is correct.

If it’s been more than 5 business days since your tracking last updated, or your parcel shows as delivered but you can’t find it, please contact Australia Post to lodge an enquiry. Since you’re the receiver, they’re usually able to give you the quickest answer.

We’d also love for you to let us know by emailing [email protected] with your order number, so we can keep an eye on it from our end too. 💗